Frequently asked questions.

Not quite. Every order is checked by our team before it is accepted — stock, price and payment — and we aim to do that within 12 hours. You get an email the moment it is accepted, and that acceptance is what confirms your purchase.

See our Terms of sale for the details.

Some products are ordered on request. Nothing is charged at checkout: we first confirm availability, then send you a secure link to pay. The link stays open for 24 hours, and the item is held for you while it is.

Yes, you can check out as a guest. If you later create an account with the same email address and verify it, your earlier orders move into it.

Yes. Businesses buy under the same terms, and we can issue tax invoices. For larger or repeat purchases, contact us and we will help.

By card or Mobile Money, securely through Paystack. You are taken to Paystack's own payment page to enter your details, and we never see your full card number.

Payments appear on your statement under Kality Ltd, the company that trades as iVillage Africa.

Not at the moment. Full payment is needed before an order is dispatched or collected.

Prices are in Ghana cedis and include tax. They can change before your order is accepted, but a later change does not normally affect an order we have already accepted.

Enter it under “Have a discount code?” in your basket or at checkout. Each code has its own conditions, such as the products it applies to.

Delivery is free across Greater Accra, which covers Accra and Tema. For other regions you see the delivery charge at checkout, once you have entered your address and before you pay. Collection, where offered, is free.

Read the full Delivery policy.

Every step is shown in your account under Orders, and we email you as your order moves — accepted, packed, out for delivery and delivered.

When your order goes out, we send you a code. Give it to the courier only when you have the parcel in your hands and have checked it is yours — it is how we know it reached the right person.

Yes. Everything we sell is brand-new, factory-sealed and the genuine product of the brand named on it. We never sell refurbished or returned units as new.

Here is what you can check yourself.

Products are covered by their manufacturer's warranty, which varies by brand and product. We do not add a warranty of our own, but we help you make a claim when something goes wrong.

See our Warranty policy.

Our iPhones are eSIM models as standard: the SIM is set up digitally with your network, with no card to insert. Check that your network offers eSIM before choosing it.

Most iPhone models can also be ordered in a Physical SIM version, which takes a standard nano-SIM card. Choose it under SIM on the product page, where its price is shown. iPhone Air and iPhone Duo are made in eSIM-only versions.

Yes, when a product or option is marked Pre-order. You order it now and it ships as soon as it arrives in stock; we confirm the expected delivery date when we accept your order.

Our stock comes from different international markets, so details such as SIM configuration or plug style can differ; the product page states them where it matters. Every device runs on Ghana's 230V mains, with an adapter where the plug differs.

Yes. On the product page, choose “Notify me” and leave your email address. We send one email when it can be ordered again.

Sales are final unless the law or our returns policy allows a return. If you receive the wrong item, or it arrives damaged or faulty, tell us within 3 days so we can put it right quickly.

Read our Returns & refunds policy.

Normally back to the way you paid. Where it is allowed you can choose iVillage Store Credit instead, which is usually quicker and stays in your account for future orders.

Once your order is accepted and paid, the code is delivered securely to you by email. Each card can be redeemed on the brand's own store or service.

A balance held in your iVillage account, most often from a refund. You can spend it on any future order, in full or in part. It is not a discount code and cannot be exchanged for cash.

WhatsApp is the quickest. You can also call us on +233 24 139 2599 or use our contact form.